Boardworks Rigid Standup Paddleboard Limited Warranty Policy

Boardworks is proud to stand behind our high performance quality Standup Paddleboards. For this reason we offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering one year from original purchase date. Warranty claims are to be processed through the Boardworks Retailer from which the original purchase was made. Retailers are then asked to contact the Boardworks Customer Service Team to validate and approve the claim.

In order for Customer Service to approve and process warranty claims, the following items are required. Please have these items collected and ready for submission at time of claim to expedite the process.

Requirements:

  • Proof of purchase from an Authorized Boardworks Retailer with the retailer name and date of purchase clearly visible.
  • Claims will only be processed for the original purchaser.
  • Photos of the board, which clearly show the defect(s).
  • Serial number located near fin box(es).
  • Returned products must be accompanied by an RA # given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.

Boardworks will determine if defect falls under the warranty guidelines after information is submitted or product has been received by Boardworks. Credit will be issued or replacement will be sent after the product is deemed defective at the manufacturing/construction level.

Boards will develop natural wear and tear and the materials may breakdown over time. Taking good care of a board can help extend its life.

Boardworks limited warranty does NOT cover the following:

  • Damage due to normal wear and tear.
  • Punctures and/or previous repairs.
  • Damage due to improper care, handling, or storage.
  • Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
  • Cosmetic blemishes.
  • Damage/breakage caused by waves or falling in surf conditions.
  • Damage caused by anything other than defects in material and/or workmanship.

Please email stephan.stermon@boardworkssurf.com or call us at (760) 722-8536 to initiate a warranty claim or for any questions.


Boardworks Inflatable Standup Paddleboard Limited Warranty Policy

Boardworks is proud to stand behind our high performance quality Inflatable Standup Paddleboards. For this reason we offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering one year from original purchase date. Warranty claims are to be processed through the Boardworks Retailer from which the original purchase was made. Retailers are then asked to contact the Boardworks Customer Service Team to validate and approve the claim.

In order for Customer Service to approve and process warranty claims, the following items are required. Please have these items collected and ready for submission at time of claim to expedite the process.

Requirements:

  • Proof of purchase from an Authorized Boardworks Retailer with the retailer name and date of purchase clearly visible.
  • Claims will only be processed for the original purchaser.
  • Photos of the board, which clearly show the defect(s).
  • Serial number located on the tail.
  • Returned products must be accompanied by an RA # given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.

Boardworks will determine if defect falls under the warranty guidelines after information is submitted or product has been received by Boardworks. Credit will be issued or replacement will be sent after the product is deemed defective at the manufacturing/construction level.

Inflatable boards will develop natural wear and tear and the materials may breakdown over time. As with any inflatable product, they will not last forever. Taking good care of a board can help extend its life.

Boardworks limited warranty does NOT cover the following:

  • Damage due to normal wear and tear.
  • Punctures and/or previous repairs.
  • Damage due to improper care, handling, or storage.
  • Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
  • Cosmetic blemishes.
  • Damage/breakage caused by waves or falling in surf conditions.
  • Damage caused by anything other than defects in material and/or workmanship.

Please email stephan.stermon@boardworkssurf.com or call us at (760) 722-8536 to initiate a warranty claim or for any questions.


Boardworks Surfboard Limited Warranty Policy

Boardworks is proud to stand behind our high performance quality Surfboards. For this reason we offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering 30 days from purchase. Warranty claims are to be processed through the Boardworks Retailer from which the original purchase was made. Retailers are then asked to contact the Boardworks Customer Service Team to validate and approve the claim.

In order for Customer Service to approve and process warranty claims, the following items are required. Please have these items collected and ready for submission at time of claim to expedite the process.

Requirements:

  • Proof of purchase from an Authorized Boardworks Retailer with the retailer name and date of purchase clearly visible.
  • Claims will only be processed for the original purchaser.
  • Photos of the board, which clearly show the defect(s).
  • Serial number located near fin box(es).
  • Returned products must be accompanied by an RA # given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.

Boardworks will determine if defect falls under the warranty guidelines after information is submitted or product has been received by Boardworks. Credit will be issued or replacement will be sent after the product is deemed defective at the manufacturing/construction level.

Boards will develop natural wear and tear and the materials may breakdown over time. Taking good care of a board can help extend its life.

Boardworks limited warranty does NOT cover the following:

  • Damage due to normal wear and tear.
  • Punctures and/or previous repairs.
  • Damage due to improper care, handling, or storage.
  • Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
  • Cosmetic blemishes.
  • Damage/breakage caused by waves or falling in surf conditions.
  • Damage caused by anything other than defects in material and/or workmanship.

Please email stephan.stermon@boardworkssurf.com or call us at (760) 722-8536 to initiate a warranty claim or for any questions.


Boardworks Paddle Limited Warranty Policy

Boardworks is proud to stand behind our high performance quality paddles. For this reason we offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering 90 days from purchase. Warranty claims are to be processed through the Boardworks Retailer from which the original purchase was made. Retailers are then asked to contact the Boardworks Customer Service Team to validate and approve the claim.

In order for Customer Service to approve and process warranty claims, the following items are required. Please have these items collected and ready for submission at time of claim to expedite the process.

Requirements:

  • Proof of purchase from an Authorized Boardworks Retailer with the retailer name and date of purchase clearly visible.
  • Claims will only be processed for the original purchaser.
  • Photos of the paddle, which clearly show the defect(s).
  • Returned products must be accompanied by an RA # given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.

Boardworks will determine if defect falls under the warranty guidelines after information is submitted or product has been received by Boardworks. Credit will be issued or replacement will be sent after the product is deemed defective at the manufacturing/construction level.

Paddles will develop natural wear and tear and the materials may breakdown over time. Taking good care of a paddle can help extend its life.

Boardworks limited warranty does NOT cover the following:

  • Damage due to normal wear and tear.
  • Improper assembly, modifications or repairs.
  • Damage due to improper care, handling, or storage.
  • Damage due to excessive and/or prolonged heat exposure including direct sunlight or extended amount of time in car.
  • Damage or breakage caused striking of rocks, reef, rails, waves or falling in surf conditions.
  • Damage caused by anything other than defects in material and/or workmanship.

Please email stephan.stermon@boardworkssurf.com or call us at (760) 722-8536 to initiate a warranty claim or for any questions.