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Shipping Details

Boardworks Shipping Damage Policy

Step 1:

  • It is your responsibility to inspect ALL freight for any damages prior to signing the delivery receipt.
  • Remove and check ALL the boards in your shipment to verify the condition of the article before signing the delivery receipt.
  • If Boardworks is not notified of damage within 5 days of delivery, it will be the consignee’s responsibility to file a damage claim with the freight company.

By signing the delivery receipt, you have accepted the article to be in perfect condition. If the receipt is signed without noting any damage, then a claim cannot be processed.

  • If you feel there may be possible damage to the shipment even though there is no visible damage to the shipping box, write “SUBJECT TO INSPECTION” when signing for freight.
  • Even if no damage is suspected, we require you to open the carton(s) within 24 hours of delivery and make a thorough inspection.

Step 2:

  • If the shipment has visible damage please refuse it.
  • Note any damage on the delivery receipt when refusing the freight (i.e. box corners crushed, tears, rips, slices, marks etc.), be specific.
  • Please obtain or make a copy of the delivery receipt.
  • You will then be contacted to discuss a re-shipping plan or credit as necessary.

OR

  • If the damage is fairly minor and you wish to keep the damaged shipment, note any damage on the delivery receipt when signing for the freight; be specific.
  • Please obtain or make a copy of the delivery receipt.
  • Digital photos must be taken of any damage to the product and/or the shipping box upon delivery.
  • Retain all packaging in case an inspection of the damage is required by the carrier.
  • You will then be contacted to discuss a re-shipping plan or credit as necessary.
  • Repair reimbursement or discounts may be given once notified and approved by Boardworks
  • Dollar and/or discount amount may vary and is on a case to case basis.

Failure to notify Boardworks of any damages within 5 days of delivery means you are accepting the product as complete and in good condition. No discount or reimbursement will be given.

Any claims submitted after 5 days will be denied and you as the customer/consignee will be required to file a claim on your own behalf.

 


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Returns & Exchanges

Returns Policy

If you received an incorrect or defective item, you can return within 30 days of delivery for a full refund.  We'll also pay the return shipping costs if the return is a result of our error. There are no refunds on new surfboards or paddleboards.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Warranty

Boardworks Rigid Standup Paddleboard Limited Warranty Policy

Boardworks is proud to stand behind our high performance quality Standup Paddleboards. For this reason we offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering one year from original purchase date. Warranty claims are to be processed through the Boardworks Retailer from which the original purchase was made. Retailers are then asked to contact the Boardworks Customer Service Team to validate and approve the claim.

In order for Customer Service to approve and process warranty claims, the following items are required. Please have these items collected and ready for submission at time of claim to expedite the process.

Requirements:

  • Proof of purchase from an Authorized Boardworks Retailer with the retailer name and date of purchase clearly visible.
  • Claims will only be processed for the original purchaser.
  • Photos of the board, which clearly show the defect(s).
  • Serial number located near fin box(es).
  • Returned products must be accompanied by an RA # given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.

Boardworks will determine if defect falls under the warranty guidelines after information is submitted or product has been received by Boardworks. Credit will be issued or replacement will be sent after the product is deemed defective at the manufacturing/construction level.

Boards will develop natural wear and tear and the materials may breakdown over time. Taking good care of a board can help extend its life.

Boardworks limited warranty does NOT cover the following:

  • Damage due to normal wear and tear.
  • Punctures and/or previous repairs.
  • Damage due to improper care, handling, or storage.
  • Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
  • Cosmetic blemishes.
  • Damage/breakage caused by waves or falling in surf conditions.
  • Damage caused by anything other than defects in material and/or workmanship.

Please email stephan.stermon@boardworkssurf.com or call us at (760) 722-8536 to initiate a warranty claim or for any questions.


Boardworks Inflatable Standup Paddleboard Limited Warranty Policy

Boardworks is proud to stand behind our high performance quality Inflatable Standup Paddleboards. For this reason we offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering one year from original purchase date. Warranty claims are to be processed through the Boardworks Retailer from which the original purchase was made. Retailers are then asked to contact the Boardworks Customer Service Team to validate and approve the claim.

In order for Customer Service to approve and process warranty claims, the following items are required. Please have these items collected and ready for submission at time of claim to expedite the process.

Requirements:

  • Proof of purchase from an Authorized Boardworks Retailer with the retailer name and date of purchase clearly visible.
  • Claims will only be processed for the original purchaser.
  • Photos of the board, which clearly show the defect(s).
  • Serial number located on the tail.
  • Returned products must be accompanied by an RA # given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.

Boardworks will determine if defect falls under the warranty guidelines after information is submitted or product has been received by Boardworks. Credit will be issued or replacement will be sent after the product is deemed defective at the manufacturing/construction level.

Inflatable boards will develop natural wear and tear and the materials may breakdown over time. As with any inflatable product, they will not last forever. Taking good care of a board can help extend its life.

Boardworks limited warranty does NOT cover the following:

  • Damage due to normal wear and tear.
  • Punctures and/or previous repairs.
  • Damage due to improper care, handling, or storage.
  • Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
  • Cosmetic blemishes.
  • Damage/breakage caused by waves or falling in surf conditions.
  • Damage caused by anything other than defects in material and/or workmanship.

Please email stephan.stermon@boardworkssurf.com or call us at (760) 722-8536 to initiate a warranty claim or for any questions.


Boardworks Surfboard Limited Warranty Policy

Boardworks is proud to stand behind our high performance quality Surfboards. For this reason we offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering 30 days from purchase. Warranty claims are to be processed through the Boardworks Retailer from which the original purchase was made. Retailers are then asked to contact the Boardworks Customer Service Team to validate and approve the claim.

In order for Customer Service to approve and process warranty claims, the following items are required. Please have these items collected and ready for submission at time of claim to expedite the process.

Requirements:

  • Proof of purchase from an Authorized Boardworks Retailer with the retailer name and date of purchase clearly visible.
  • Claims will only be processed for the original purchaser.
  • Photos of the board, which clearly show the defect(s).
  • Serial number located near fin box(es).
  • Returned products must be accompanied by an RA # given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.

Boardworks will determine if defect falls under the warranty guidelines after information is submitted or product has been received by Boardworks. Credit will be issued or replacement will be sent after the product is deemed defective at the manufacturing/construction level.

Boards will develop natural wear and tear and the materials may breakdown over time. Taking good care of a board can help extend its life.

Boardworks limited warranty does NOT cover the following:

  • Damage due to normal wear and tear.
  • Punctures and/or previous repairs.
  • Damage due to improper care, handling, or storage.
  • Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
  • Cosmetic blemishes.
  • Damage/breakage caused by waves or falling in surf conditions.
  • Damage caused by anything other than defects in material and/or workmanship.

Please email stephan.stermon@boardworkssurf.com or call us at (760) 722-8536 to initiate a warranty claim or for any questions.


Boardworks Paddle Limited Warranty Policy

Boardworks is proud to stand behind our high performance quality paddles. For this reason we offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering 90 days from purchase. Warranty claims are to be processed through the Boardworks Retailer from which the original purchase was made. Retailers are then asked to contact the Boardworks Customer Service Team to validate and approve the claim.

In order for Customer Service to approve and process warranty claims, the following items are required. Please have these items collected and ready for submission at time of claim to expedite the process.

Requirements:

  • Proof of purchase from an Authorized Boardworks Retailer with the retailer name and date of purchase clearly visible.
  • Claims will only be processed for the original purchaser.
  • Photos of the paddle, which clearly show the defect(s).
  • Returned products must be accompanied by an RA # given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.

Boardworks will determine if defect falls under the warranty guidelines after information is submitted or product has been received by Boardworks. Credit will be issued or replacement will be sent after the product is deemed defective at the manufacturing/construction level.

Paddles will develop natural wear and tear and the materials may breakdown over time. Taking good care of a paddle can help extend its life.

Boardworks limited warranty does NOT cover the following:

  • Damage due to normal wear and tear.
  • Improper assembly, modifications or repairs.
  • Damage due to improper care, handling, or storage.
  • Damage due to excessive and/or prolonged heat exposure including direct sunlight or extended amount of time in car.
  • Damage or breakage caused striking of rocks, reef, rails, waves or falling in surf conditions.
  • Damage caused by anything other than defects in material and/or workmanship.

Please email stephan.stermon@boardworkssurf.com or call us at (760) 722-8536 to initiate a warranty claim or for any questions.

Privacy

This is a web site of Boardworks, owned and operated by Confluence Outdoor.

Our postal address is

5925 Priestly Drive
Suite 120
Carlsbad, CA 92008

We can be reached at (760) 722-8536 and at info@boardworkssurf.comFor each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, name and address.

The information we collect is used to improve the content of our Web page, and or used by us to contact consumers for marketing purposes.

Cookies are used to provide a personalized shopping experience and to track items that have been added to a user's shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.

Consumers can access this information by e-mail us at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, or the DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org.